We’re Here to Help 😊

At NOVALURRE, operated by Nanjing Ni Ji Qi E-Commerce Co., Ltd., we are committed to providing reliable customer service, transparent communication, and dedicated support throughout your shopping experience.

Whether you have questions about our products, order status, shipping information, returns, refunds, or any other concerns, our customer support team is always ready to assist you.

Before contacting us, you may visit our FAQ page for answers to common questions regarding orders, payments, shipping, returns, and refunds.

If you need further assistance, please feel free to contact our customer support team. We will do our best to provide a helpful and timely response. 💬

Contact Information

For product inquiries, order support, shipping questions, or after-sales assistance, please contact us:

Brand Name:
NOVALURRE

Legal Company Name:
Nanjing Ni Ji Qi E-Commerce Co., Ltd.

Customer Support Email:
service@novalurre.com

Business Address:
Room 214, No.4 Renmin South Road,
Gucheng Village, Gucheng Subdistrict,
Gaochun District, Nanjing, Jiangsu Province, China

Customer Support Hours 🕒

Our customer support team is available:

Monday – Friday
9:00 AM – 6:00 PM (GMT+8)

We usually respond within 1–2 business days after receiving your message.

Thank you for choosing NOVALURRE ❤️

We truly appreciate your trust and support. We are committed to providing clear information, responsive assistance, and a reliable shopping experience for every customer.